Hiring a home remodeler can be an overwhelming process, especially when taking the first steps. The more research you do, the better the chance your project will run smoothly.
- Call or visit the Maryland Home Improvement Commission (MHIC) website to determine if the contractor is licensed.
- Ask if the company has had any complaints through the MHIC.
- Call or visit the Better Business Bureau website or other remodeling online review sites to inquire about the company’s rating.
- Find out how long the company has been in business.
- Ask if the remodeling company is incorporated and, if so, for how long.
- Does the project manager provide an office phone and cell phone so that he/she can be reached in the event of an emergency?
- Obtain previous remodeling references and actually contact them.
- View photos of the company’s previous home improvement projects to determine the quality of work.
- Make sure the company has had experience with the type of work you want.
- Have an insurance certificate sent to you.
- Know that the company should have general liability, automotive and workers compensation insurance.
- Make sure you’re comfortable with the company’s insurance limits.
- Call at least one of the home improvement company’s building material suppliers to find out their payment history.
- Never give more than one-third of the total contract price as a deposit.
- Always get a written contract.
- Know that you have at least a one year warranty through the MHIC. Remodeler’s that provide longer warranties often are confident in their own work.
- According to Maryland law, you have three days to cancel the contract, providing the work has not begun.
- Look for business cards, lettered shirts, truck lettering or anything else that adds credibility.
